Arnold's Boat Shop Fail

Struck again, I like supporting small businesses, especially when it's close to home and I can pickup.... however after multiple late late deliveries, poor communication, false promises... I've given up on this store.

Last item is over a month since ordering, 2 promises of ETA gone... one other item I waited over 2.5months.
Not sure if their on stop credit with suppliers or just can't function as a business...
Just saying next time I'll pay $10 more, drive down the road and pick it up, or wait 2 days for the part.

Sorry Arnold, disappointing and when this item finally arrives, it will be my last.

If your not in a hurry, and order multiple items to make up for the $$ freight cost... maybe others might find them useful, but I'm done. Rant over

No issues to date , made several individual purchases , and items sent to different marinas while cruising up and down the coast .

funny this thread popped up again, I just unsubscribed from Arnolds emails this morning.
I think after the last experience I was lucky, not game to try again.

Id go back to the local BS if they gave semi reasonable service.
Anyone want to chip in a few $0000,0000's and set up a decent store?

Actually Rumble is in the game, maybe a Seabreeze ongoing promocode?

I ordered a $1300 ais waited 4 weeks got email saying there supplier was having trouble with the orders, so I ordered else where for a extra $80 was out of pocket $3000 for a week but they finally refunded my money which was a relief.

If they are drop shipping most of their products it is no wonder there is an Issue. There are huge lead-in times at the moment with restricted inports. Nearly every shop in every niche has limited stock at the moment.

It is Arnolds communication that seems to be lacking the most.

And they all play the same game to differing degree ie WW and maybe bias or whatever they call themselves now have a reasonable amount of stock on hand, but if they don't have the exact product in stock or on hand they are happy to send a cheap copy of the quality item you ordered and might I add paid for in advance for example when doing an electric toilet conversation I specified trudesign fittings and got an assortment of bits from both ends of the quality spectrum, with no consultation, sir we don't have that quality brand in stock would you consider product "b" at a reduced rate. And more times than not the item purchased is absolute junk, how about those fenders that turn to goo and melt all over you topsides! Rant over !

Hi guys. I'm having massive problems with Arnold's boat shop. Does anyone know what's happening there with them? I put an order in for just over $11k to replace all my boats electronics. Order came through slowly in two parts which was fine. I then asked if I could return a few small items which I didn't need (Raymarine backbone cables, tee pieces and a few fittings etc) and they said they would give me store credit. They acknowledged receipt over a month ago and I have been chasing them up emailing them, tried to call (they don't take calls now) so far I've had emails back from Mark, Lizette and Charlotte saying that it's with management awaiting processing. This has been going on for over a month now. I've sent at least 20 emails that mostly get ignored. This is not the way I expect to be treated when I've spent $11k with them and was wanting to spend another $2k on other items I need for the refit. So frustrated right now. It's only a few hundred dollars they owe me for the refund but I just don't like the way they treat their customers. Anyone know how I can call them or what my next step is?
Cheers

I got an email a few weeks ago (despite being unsubscribed) announcing a revamped new website, which might kind of suggest a going concern?
Harr all might not be lost yet, that sinking feeling in your guts just goes hand in hand with the sales cycle I fear.
I'd be really reluctant to spend $11k with them though.

I wish anyone the best of luck trading online especially currently, but I definitely will be sticking to others (including overseas unfortunately) before I use these guys again.

I was going to order a few grand worth of electronics and tried contacting Arnolds via email to ask a couple of questions and what the delivery timeframe wold be. I tried contacting them 3 times and even found a phone number to call, which went straight to message bank. I gave up waiting for a response after about 2 weeks and called up Outback Marine. They matched the price and I received everything in less than a week.
About 3 moths later I got a response from Arnolds asking if I was still interested in the products.... nah.
A lot of these online stores drop ship and that in itself is not an issue, the communication part at Arnolds is a massive issue - or non existent.

While their delivery schedules are a bit screwed at the moment, for me they have been responsive and helpful when contacted.
My last three orders were stalled on one of the parts in each order
As soon as I contacted them they offered to split the delivers with no extra charge, which I did with 2, the 3rd was still due before I needed it
The orders ranged from $100 to $350.
My last order turned up missing an item, I contacted them and they express couriered the part.