Forums > Windsurfing General

Warranty Nightmares

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Created by russh > 9 months ago, 5 Jul 2011
DunkO
NSW, 1147 posts
8 Jul 2011 6:30PM
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thats why they last, the 30mm grip is a safety feature...they slip out of your hand before anything breaks. get with the program.

DunkO
NSW, 1147 posts
8 Jul 2011 6:36PM
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oh and i believe they now come in super slim 29mm...for the ladies

Mark _australia
WA, 23467 posts
8 Jul 2011 6:22PM
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barn said...

Nah it means Neilpryde are terrible value!!

I could't sail Loft cause their grip is 30mm, too big, I can't hold a boom that fat.. It's not 1994 anymore..


Wassup with the red thumbs?

If a boom that is cheaper lasts longer than NP, well then NP is bad value. On what planet would it be considered better value?

And 30mm is stronger but does suck. Everyone went thinner due to reduced arm fatigue with a thinner grip - any boom that did not is possibly using inferior materials and still making them larger to compensate.
(But not Hydrodynamix who deliberately make a fat stronger boom)

jsnfok
WA, 899 posts
8 Jul 2011 7:52PM
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DunkO said...

oh and i believe they now come in super slim 29mm...for the ladies


thats 28mm which makes it lighter, i dont have a problem with 32mm booms but i got big hands...

sboardcrazy
NSW, 8250 posts
12 Jul 2011 1:14PM
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Mark _australia said...

barn said...

Nah it means Neilpryde are terrible value!!

I could't sail Loft cause their grip is 30mm, too big, I can't hold a boom that fat.. It's not 1994 anymore..


Wassup with the red thumbs?

If a boom that is cheaper lasts longer than NP, well then NP is bad value. On what planet would it be considered better value?

And 30mm is stronger but does suck. Everyone went thinner due to reduced arm fatigue with a thinner grip - any boom that did not is possibly using inferior materials and still making them larger to compensate.
(But not Hydrodynamix who deliberately make a fat stronger boom)


Cripes I went from a 1990 boom to the loft..I thought they were narrow grip!

barn
WA, 2960 posts
12 Jul 2011 11:32AM
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Mine is 25mm, it's more ergonomic to hold onto, less energy expended..

30mm is like a tree trunk..

BenKirk
NSW, 600 posts
12 Jul 2011 2:04PM
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barn said...


I imagine Loft are fully aware their booms will not be bought by a large proportion of the windsurfing public..


Have you ever sailed at Botany Bay? You might be suprised with the numbers of Loft booms being used.

Not that anyone asked, but I can totally recommend the Gun Sails Mono boom - super stiff, well priced and very small diameter (26mm).

Windxtasy
WA, 4017 posts
13 Jul 2011 11:30AM
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DunkO said...

Select to expand quote
barn said...

^^ I'm sure they are good for that, but anybody who would dish out for a Gold North, clearly is after a top quality, sturdy product. So Loft is instantly out of the question..

I imagine Loft are fully aware their booms will not be bought by a large proportion of the windsurfing public..

--


price is not always a good guide. often you get what you pay for, but in the case of booms i've had many of a well known and not cheap brand that just kept breaking. Bought a $130 loft boom that has well out lasted that over priced rubbish.

one loft boom that last three time longer than a niel pryde that is three times more expensive..... does that mean they 9x better value?



Maybe thats why Pryde name their top of the range boom X9?

CJW
NSW, 1726 posts
13 Jul 2011 6:07PM
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I'll be the last person to recommend a Pryde product to anyone after the amount of their stuff that I have broken but you can't argue with their warranty, it's pretty damn good. They've always honored a warranty claim i've put in that has been due to faulty manufacturing/poor design etc, never had an issue.

Your boom sounds like a straight up manufacturing error but as usual the middle men keep passing the buck, hope you get it sorted.

gregc
VIC, 1299 posts
13 Jul 2011 9:18PM
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Agree with all said the trades practices act says that goods sold to consumers must be fit for purpose and there is a test of reasonableness this means that it should last at least a while if that period was tested by a reasonable person. It would be unreasonable to have a boom delaminate after such a short period of time. The shop also can not under the TPA put warranty claims onto the customer, they are duty bound to cover the warranty of the stuff they sell themselves. If the distributor no longer honours a warranty it is the problem of the shop not the customer. Stick by your guns take the boom back tell them you require a refund or will be pursuing them under the terms of the the TPA. It is up to them to pursue the people they bought it off. btw that same set of rules will apply to them and the distributor.

barn
WA, 2960 posts
13 Jul 2011 8:16PM
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BenKirk said...

Select to expand quote


Have you ever sailed at Botany Bay? You might be suprised with the numbers of Loft booms being used.

Not that anyone asked, but I can totally recommend the Gun Sails Mono boom - super stiff, well priced and very small diameter (26mm).


Yeah I learnt on botany, I know the average Botany windsurfer would be happy with a Loft boom..

Not everyone would be happy with a $130 bicycle from Kmart. Thats not to say that Kmart don't sell lots of bikes. It's just not everybody would settle for the cheapest bicycle option.

BenKirk
NSW, 600 posts
14 Jul 2011 9:41AM
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barn said...

BenKirk said...

Select to expand quote


Have you ever sailed at Botany Bay? You might be suprised with the numbers of Loft booms being used.

Not that anyone asked, but I can totally recommend the Gun Sails Mono boom - super stiff, well priced and very small diameter (26mm).


Yeah I learnt on botany, I know the average Botany windsurfer would be happy with a Loft boom..

Not everyone would be happy with a $130 bicycle from Kmart. Thats not to say that Kmart don't sell lots of bikes. It's just not everybody would settle for the cheapest bicycle option.



That's a fair point and why I have a $80 coles bike (how someone can make a bike that cheap in china, send it here and a make a profit is beyond me!) for my ride to the ferry and a full carbon roadie for my commute.

Still, the loft booms are great value.

jsnfok
WA, 899 posts
14 Jul 2011 11:21PM
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i had an issue with one of my sails and was replaced on the spot after a quick phone call and a picture message..

kinda makes you feel special when it happens



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"Warranty Nightmares" started by russh