Hi,
I recently had a problem with my sail it was a broken batten spacer. The spacer wasn't allowing me to apply tension to the batten therefore resulting in a serious crease in the sail.
Contacted KA sails team emailed Martin with the problem and as always replied straight away and sent by post two new spacers received next day problem solved.
So if anybody is on the market to purchase new sails consider KAsails there great sails and the service you receive is top notch and if you need any advice on rigging and the like all questions are answered in detail.
Thanks again Martin for your service and the KA Team.
Kind Regards
Walt.
Same problem but they charged me $22 to send two spacers which could have been sent in a 60cent envelope.
PS - I still love my KA sails though.
Sorry to rain on your parade, I also like my KA sails, but I purchased a 400 RDM mast from them and the first time I used it, it cracked at the bottom.
Called KA and was told they don't use that mast manufacture anymore and they cannot help me.
hey carbonart62
Unfortunate re your mast, as GazMan said do try to speck with them again I am sure they will listen.
It would be important that a decision to be reached a compromise on both parties would be a positive result, possibly a half price on the replacement mast what do you think KA team , a happy customer brings customers.
Yeh I know abit of a sales pressure comment but why not try.
Kind regards
Walt
The master at his best. David Thorne's retribution over some bad customer service and the results are pretty bloody funny www.27bslash6.com/function4sports.html
Hey FormulaNova, GazMan
Yeh you guys are correct in saying that a warranty claim should be honoured and possibly the compromise comment may not be valid I accept.
I was just trying to offer understanding to Carbonart62 for his $700+ financial loss.
Hope it all works and not meaning to step on anyones toes.
Kind Regards
Walt
