A board less than a year old develops a buckle across the width on the bottom like it's getting ready to break in half, what should the owner expect from the brand?
Depends on how it was used. Has it had many jumps with flat landings? Sounds like it's creased from one flat landing too many.
Agree with moby, but all the same a wave board should be built to handle jumps.
If you weigh a ton, and/or were doing stuff the board wasn't intended to do, then that's what you'd expect.
But if not, then you've got cause for complaint.
Depends on your retailer/brand rep, some are good with warranty some aren't
I've repaired boards, that look like carbon, but when sanded, it's obvious it's just glass with black resin.
This bottom sandwich is not very stiff and so the core foam fatigues quickly usually leading to an early delam, sounds like yours has just bent, then sprung back, could also be due to a soft bottom. How are the rails adjacent to the buckle? For the board to bend enough to buckle the bottom, the rails usually crack.
Funny you mention it - I was packing up my 'new' (s/h) board after a very bumpy sail 2 nights ago & noticed obvious 'wrinkles' across the bottom toward the rear & was going to ask the same question...only diff is that this board is a 2004 large freeride so warranty not an option. I tried to physically bend it to check flex, but it didn't budge. The other reason is maybe it has been stored upside down with weight stacked on it over a period of time (ie; years?)
At 110kgs I'm a tad worried that it might end up in 2 pieces if I decide to hit a ramp & not land it right (it might amaze some, but I do land badly sometimes
). Would it be worth cutting off the bottom layer & glassing a layer of carbon/glass on the bottom? Obviously it would be better to do the top under some compression but the board's not worth it.
I've had some hideously flat landings on my evos with no problems. They should be designed to handle a certain degree of punishment.
Take it back to the place you bought it with proof of purchase and tell them about it.
What are the consumer rights laws like in America?
The board is an Exocet Windsup 11'8", it's been lightly used in flat water conditions, I've only been sailing for about a year so I'm not really capable of jumping or riding it very hard in choppy conditions.
Here is the thread I started on it at iwindsurf, www.iwindsurf.com/forums/viewtopic.php?t=25538
After going back and forth with the dealer for many months here is the email I finally got from Patrice, the owner of Exocet;
Sorry for this late answer, after looking at the pictures and different comments on the forum, i can state that the issue is not due to juncture with PVC
We did have such issues on several short boards with similar crease and in most cases it is due to a hard stress, it does not really matter how many time you have sailed with the board but to me it seems that you "may" have sailed it pretty hard one day in side shore and steep choppy water or took off on a even small jump and got some stress on the board
Such crease can be easily repaired in any shop, but i can't see miss manufacturing from our side
If the whole bottom of the board would been soft then you would have had many more waves and in that case it would have been a clear production problem
Let me know if you have further feedback to give me and will answer you straight away
Best regards
from http://www.accc.gov.au/content/index.phtml/itemId/1026241#toc8
What if I have done something that damaged the goods - can I ask the seller to pay to fix this?
You have certain obligations in relation to the products you purchase. For example, you cannot ask the seller to fix the problem if you have been careless with the goods or caused the damage. You also may not be entitled to ask the seller to fix the problem if you have used the goods abnormally or the damage was caused by someone other than the seller or manufacturer, for example, a third party who installed the goods.
Hi Beaglebuddy!
Check this link, my friend has the same issue with the Exocet SUP.
boardsurfr.blogspot.com/2012/12/exocet-windsup-10-not-for-surf.html
I am not trying to bash Exocet but sometimes it could be a manufacture problem. They have to be responsible for there products if there is more then one board braking like that.
Good luck,
Dani.
ok, so the board possibly had creases in it when purchased but your unsure of this, If I would have noticed this I would not have walked out the door with the board. Or if noticed during the first outing then take it back. Consumer law does not warrant What If's. But the shop should atleast check and test the board for there peace of mind as it will be there business with the bad name if it does come back to poor workmanship .
It does not take much for a shop to take the board and look over it for potential manufacture defects, nor would it cost the shop to have it repaired under warranty.
Going by the reply email you received from Exocet they have acknowledged the fact that there was some boards with creases forming of formed during manufacture? This is what I would be looking at under consumer law, that they have said there has been a problem with some said boards. This would atleast warrant some liability on their behalf to look over the board.
