I must say the boards are super sweet but the straps are rubbish!..... Come on underground after all that hype these things just fall to pieces after 2 weeks of use. Are you guys going to do some sort of modification to them or give us some suggestions of how to fix them. Those 2 silly little pieces of velcro where the straps used to be just fall apart and all the stitching just comes out so you cant tighten the strap properly . Also the velcro on the side of the pad doesnt stick to the strap to im not sure why its there.
The handle is also a hunk of junk, i broke mine off after using it for 4 days. The metal in it could be mistaken for tin foil!
On the plus side the pads are great , a lot more comfortable than last years and i love the lip on the back to stop ure foot coming out.
Pls help or give an explanation ! I hate to b!tch but it really feels like these were never tested properly !
Hi Dragonpig,
Have you tried contacting them directly? What has their response been? Love to hear the outcome, as i was thinking on getting the new model.
KR
Nope not yet. As i said the boards are fantastic and the 1st week was great until the straps started falling apart.
now i dont see why you would make a public bitch about a warranty issue without first trying to contact underground and resolving the issue... poor form if you ask me...
Perhaps you just got a weak batch of gear, every company has sh!t failing at some point, all you as customer do is go to where you purchased the gear to claim warranty or contact them direct for replacement repair or instruction.
Personally i think UG makes really good boards, if i was to ride fruit loop foot hooks again I would probably go the UG range over anything else.
Contact them direct or go to shop you purchased board from and get something sorted out instead of bitchin like a girl online
sounds like there is nothing wrong with the boards - but maybe just something wrong with the production of the straps?
Charl , im not going to get into a little bit(h session with you .
Maybe i should have worded it better but if anybody else out there has any suggestions on how to fix the strap problem pls help.
Yup absolutely nothing wrong with the boards love them.
Don't take it too hard Dragonpig. I'm sure potential buyers would want to be made aware of possible issues with a new product. The real issue is how well a genuine warrantee is treated by the dealer/company.
cheers COL
I suggest you contact them before the Bledislow cup starts.....i don't think Aussies are gonna very popular with the Kiwi's after the series this year
Please get in touch with your dealer, Underground are aweosme when it comes to warranty and product support.
The pads are super comfy, however the strap has issues if the wrong section is pulled hard, they have ripped off on a couple I heard?
I'm sure Underground are working fast ona fix and will replace anything that is a genuine warranty problem for sure.
The boards ride awesome, and the straps and pads are super comfy for me.
Cya and
Goodwinds
Steve
im not a member but i had to sign up to say how useless Underground boards are. From NZ myself i see UG boards snapped monthly, and hear report after report of Adrian not giving out warranties from the riders that are snapping them. Pretty sad actually when they cost so much, though now they only cost $750 NZ probably cus of all the issues they keep having
have a look here:
www.trademe.co.nz/sports/kites-kitesurfing/kitesurfing/auction-226630152.htm
You cant argue with that, come fly over to NZ yourself and ask anyone at the beach lol sooner or later people will realise how bad these boards are compared with the industry standard (though probably really good if your a learner, and btw i learnt on one and it was really good untill I started jumping)
Mates of mine have had underground boards and after a couple of seasons had minor issues- warranty was dealt with quickly and was above what was required of them- somebody is slagging off a good company here, not right.
"I smell bull****. 2 posts slamming Underground boards, haha. Good one buddy"
Nope not me, as i said... love the boards and the pads just having issues with the straps..... Got a mail from Adrian so just need to take some pics of the straps and im sure it'll all be sorted.
Not 2 sure why so many ppl are so sensitive about somebody having a problem with the underground product. This is a discussion board not an advertising portal . Once this gets sorted i'll be sure to post up what was done and how it was done. Surely users on this forum stand to gain more from problems being solved rather than not talking about it at all?
FYI ive been riding underground boards for 2 years and am not about to change .
Not having a go at you at all mate. Its people like Sickshesh that need to mind their own business. He's probably never even ridden an Underground board.
I hear ya problem with the straps. I know a guy that went down to our local sail maker and got a coupla extra stitches sewn in on either side of his. Dont think the bloke even charged him for it.
Im sure Adrian will sort you out. If not get in touch with your local shop and they'll be able to help.
or you could start riding boots 
Im from NZ and I can confirm that EVERY single board I have seen at the beach has ether snaped or come to bits and im not makeing it up. I love the way they ride but there is somthing very wrong with they way they are built.
Good luck trying to get a waranty of underground because every one iv spoken to have sead they just tell them to F off
Matt Snowdon like I said I learnt on a UG board. And it was sweet untill I started jumping.
To the point, my bros living just down the road in brisbane at the moment and I am sure he is more then happy to talk to any of you guys on the phone and explain how easy it was for him to snap 3 of their boards and how much of a tard Adrian is.
We are both going to buy the new Lunacy from Briskites so we cant snap them.
But seriously you can ring him yourself! No more silly posting trying to prove your points in writing, give me a PM and ill send you his number :)
Sounds like its troll day
Berwick, werent you the guy on kiteforum dissing underground a few weeks backs??
from what i remember you were complaining about a board not been replaced a 2nd time under warranty?? if so its poor form
You may want to take your brother Sickhesh (aka Berwick???) and harden up together!!
No it wasn't me go back and read it
for some reason when ever anyone try's to have a talk about gear they see breaking down every one gives them crap and gets all in defence.
Im just saying what I see so whats the problim with that?
I ride an 07 underground flx. Underground boards are very popular where I kite. My board handles everything I throw at it. I think it is bombproof. I love it and would have no hesitation in buying another underground board. I have never seen or heard of an underground board snapping locally.
Berwick for you to claim that "I can confirm that EVERY single board I have seen at the beach has ether snaped or come to bits and im not makeing it up" is the biggest load of BS. I don't know why you are going out of your way to discredit a great product, but anybody that reads your crap could see that yours claims are ridiculous
Aren't they a Chinese company now but with a Kiwi face to market them?
I've owned 4 FLX boards over the years. Broken two, got replacements.
They were all nice to ride. Now they are Chinese made/owned I wonder if the quality will drop? Needless to say the price should! I know they land to the shops atr a pretty hot rate.
Discalaimer - I own, ride and represent cardboards now - solely.
Hi Adrian
So out of interest do you own the company still, or work for the new owners?
I guess what is important is that you have the final say on materials and construction being as good or better than the gear that came out of NZ. Still have fond memories of those hand made wavetrays. For instance are the fins still the nice glass type g10's and not the epoxy/polyester type? It's hard to tell from the pics.
I would support Underground if they supported me - makes you think doesn't it....
I still wouldn't feel right selling a board to someone at nearly 100% mark up though - but that's just me.
Adrian
We all know why any company moves their operation to ASIA, and it’s not for better quality.
Steve [Quote: Undergrounds are super popular at all of our store locations, and are widely regarded as one of the very best riding boards on the market made by poeple who kite] I highly doubt the cheap Chinese slaves workers would even know what they are making. it would be no more than a job to them. And the popularity in your shops wouldn't have anything to do with the huge margins you are so accustom to making from these boards, around twice that of ours! I would hope most people can read between the lines!
Cardboards is Australian owned and operated, we support as much local industry and product as possible, all our timber cores are grown and milled here in OZ, all our ABS plastic and fiberglass are made here in OZ, SUPPORTING LOCAL JOBS!
Rant over
Dan
Cardboards
made in Australia
