warranties

If you have a bit of a relationship with another dealer they might take care of it for you but expect that some (not all) retailers will not want to touch a product they didn't sell even if it is a brand they stock.

Straight off the ACCC PDF.

You have a right to seek a refund if the goods you bought:
• are faulty
• are unfi t for their purpose (they don’t do what they
are supposed to do)
• do not match the description or sample you
were shown
• have defects that were not obvious or were not
brought to your attention when you bought them.
You do not have a right to seek a refund if you:
• simply change your mind
• buy the wrong item
• fi nd the goods cheaper at another store
• use the goods in a way that they were not made for
• caused the goods to become damaged.
However, you may still be entitled to seek a refund
under a store policy, warranty or guarantee.
Seeking a refund
To seek a refund you:
• should return the goods in a reasonable time
after buying them and you must not lose, destroy
or damage them
• may be asked to provide proof of purchase—
the best way to do this is to show your store receipt
or credit card or bank statement which shows details
of the purchase.
You have the right to seek a refund irrespective of
whether you have proof of purchase. In practice, however,
it is easier for you to seek a refund if proof of purchase
can be supplied to the retailer, supplier or manufacturer.





Just get a refund and buy it again in melb.

mike

The importer/wholesaler will make the decision whether it is a warranty claim or not.

There are lots of grey areas in kiting. A canopy that tears during a crash may not be covered.

take the stuff back for inspection now. You may be surprised at the service you receive.