So I pulled my tracks on my 2013 North Glamber after owning for 13 months and managed to get it replaced on extended warranty with a new 2014 North Glamber 8 months ago. So fast forward to today and same thing. The tracks on the 8 month old 2014 replacement are about to pull.
Since the board is still less than 12 months old would it be under the 1 year new warranty?
Has anyone managed to get a replacement on a replacement?
You still have a warranty on the replacement item.
Take it back and they should have no problems covering it.
you don't actually
. You get warranty on the original purchase . So if you have a 12 month warranty and get something replaced at 11 months then the new product has 1 month warranty .
Select to expand quotedusta said...
you don't actually
. You get warranty on the original purchase . So if you have a 12 month warranty and get something replaced at 11 months then the new product has 1 month warranty .
What he said... Bear in mind that warranty claims are the responsibility of the retailer not the distributor or manufacturer and it is up to the retailer to honour claims or disregard claims. If a retailer doesn't want to honour a claim they will often blame it on the distributor/manufacturer. Having had first hand experience of chasing warranty claims on North gear I don't like your chances unless you bend over and spread your cheeks.
12 months is a rule of thumb but legally irrelevant and generally unenforceable by either side
Sale of goods act 1923 section 6 para 3 confirms that (paraphrasing) goods must be fit for for the purpose that they are being sold. It is therefore always a question of fact as to whether it is reasonable that a product has only lasted "x" period or has broken when "x" occurred
^^ yes and what that means is if something does not last as long as reasonably expected, it is a refund - whether it is in warranty or not. Plenty of people get refund on, for example, whitegoods and electrical etc when it blows up after 3yrs and the warranty is 2 yrs, eg: you expect a fridge to last 10yrs plus.
Your State's consumer affairs / fair trading etc are often taken to be the judge of what is 'reasonable'. The shop / importer will usually listen to them so as to avoid Court...
Given (1) the exact same fault occurring and (2) especially within what the manufacturers calls the warranty period, damn straight you are up for a refund.
Refund, not exchange. It is the consumer's choice, and I'd take the $$$ and then spend it on a different brand.
Select to expand quotesnalberski said...dusta said...
you don't actually
. You get warranty on the original purchase . So if you have a 12 month warranty and get something replaced at 11 months then the new product has 1 month warranty .
What he said... Bear in mind that warranty claims are the responsibility of the retailer not the distributor or manufacturer and it is up to the retailer to honour claims or disregard claims. If a retailer doesn't want to honour a claim they will often blame it on the distributor/manufacturer. Having had first hand experience of chasing warranty claims on North gear I don't like your chances unless you bend over and spread your cheeks.
All of my suppliers and distributors through work have at least 12 months on their stuff and I cant think of a time when any of them have refused a genuine warranty claim on a item that has been replaced under warranty and its original warranty has passed.
The retailer generally wont loose money on a warranty item. We get a "credit" back from the supplier once the item has been checked. If you continue to have problems or the supplier doesn't assist you in making sure your customers are kept happy, you **** em off and find a better supplier who will work with you.
Select to expand quotedusta said...
you don't actually
. You get warranty on the original purchase . So if you have a 12 month warranty and get something replaced at 11 months then the new product has 1 month warranty .
Sorry Dusta, you're wrong. I was watching the checkout on Abc the other night and this exact situation was discussed. The warranty starts again with the new item and the fact they've replaced it already admits fault for replacement again.
Contact consumer affairs if you've any issue's, or even better talk to the shop and swap the warrantied board for a decent wakestyle board.
i have had 3 new quicksilver wetsuits on warranty after 10 to 11 months on each. Each replacement they give me a new letter saying warranty starting from replacement date. Perfect, and its always just in time for winter.
^^ of course the hazard is when they go bust.
I wrote on here, a number of times, how good Westsuits / West Surfing Products was with their unlimited lifetime warranty. I was never asked for a receipt or how I busted it, it was just fixed.
Then that useless b1tch form Kooey bikini's bought them out and it went downhill, she fkd the company up badly and then sold the whole lot to some American mob. They did stuff all with it and wound up the lot so it doesn't exist anymore. Voila - no more wrranty cos who do I claim from....? 
(PS did I mention give West a miss....? 
)
I recently had to check something on the ACCC website and remember seeing information about this topic. I haven’t had a detailed read of it but I think you would be covered although there are guidelines. I suppose if it can’t be resolved you can report it to the relevant government agency. Anyhow have a read of the first 2 brochures in the link and see how you interpret it.
PS: it doesn’t actually mention anything about the double up of a warranty it’s more of a broad explanation of guarantees and warranties but I think the board could be covered.
www.accc.gov.au/publications/top-5-publications
