I just noticed this on Gear Reviews:
2009 Best will have a new warranty policy, "Fair and Reasonable". If you happen to break your kite, take back to your local dealer and they will asses it. The policy looks after those that buy a kite, only fly it a few times in the first 3 months, then in the 6,7,8,9,month whatever, they take it out and something goes wrong, then there is a good chance if the problem is a manufacturers fault, it will be replaced.
Seems like a good deal, although I do wonder about the "Fair & Reasonable" clause though!
Personally when I had a canopy split within the first month of owning a kite that particular manufacturer (F.One) replaced the kite, after a little persuasion.
I was wondering about others experience, which manufacturers claims really stack up? and which are not worth the paper they are written on?
I notice Eclipse Kites are touting a 'Bullet Proof Warranty', are any others making this claim?
Cheers
J
FYI
this is off the Eclipse website and may explain the Bullet Proof Warranty.
In Australia it is set up but administered by Eclipse rather than direct with a particular repairer.
"Introducing the ECLIPSE KITES Bullet Proof Warranty!!!!
April 29th 2008
At Eclipse we believe in offering our customers only the finest products available. Amazing products require first rate after sale service. So with this in mind....
Eclipse Kiteboarding and Airtime Kite repair are proud to announce the launch of the industry’s first and ONLY standard warranty program which covers ALL kite damage accidental or otherwise for a period of 1 full year with NO QUESTIONS ASKED. Thats right now any and all kite damage is covered no matter how it happened, in fact we don't care how it happened just send in your kite and it will be repaired free of charge. No questions asked, no approvals from Eclipse or the Dealer- just send it your kite and we will fix it..problem solved.
I'm never buying a second hand eclipse then, with that you could trash it all you want for 12 months, how do they compare price wise, I imagine that would cost a little.. Good though
I wonder where you have to send the kite to?
The Best policy "Fair and Reasonable" is exactly that. Any warranty claim will be treated as a claim and if there is an instance where we have experienced the problem before or else where globally, then there is a good chance that the kite wil be replaced.
This policy will eventually come with an online kite purchase registration. If your kite is registered when purchsed at the local dealer, and you travel overseas on holiday, and your kite mysteriously explodes, You can take it to a Best Kiteboarding dealer in that country and they will handle your warranty for you. When registered, your kite is on Best's global system and all reps, retailers and staff are able to access the details of that kite.....
We are here to look after you guys.
I'm surprised no-one has made a mention of the "LINK"......oh sorry, I just did.
I suppose you really can't mention the link in this thread tho, because it's about "after" sales "service".
It obviously doesn't apply.
