Just wanted to say thanks Pete from BWS for the great service.
I had bought stuff in their shop in the past and when I was after a new bridle for my Noise kite he generously sent it to me for free.
Great kites, great service, very happy customer.
good story.
I would also just like to thank my local Bunning's for all the returns they have taken from me without so much as a question why? great service and who cares if product quality is rubbish!
Yes that Bunnings comparison was very out of order
I have also had a couple dealings with Pete from bws ( spare parts not product failure) and his service and advice has been excellent 
I find the service always great at BWS, drive through is always convenient.... BUT... the beers are just never quite cold enough!
Select to expand quoteAbesy said..
good story.
I would also just like to thank my local Bunning's for all the returns they have taken from me without so much as a question why? great service and who cares if product quality is rubbish!
Suspect Bunnings and other large retailers are smart enough to take back your unwanted goods on the good chance that you will go and spend the refund (and likely more) on something else because you are already there. If not then at least you have had a good experience and will come back anyway. Also keeping well within consumer law means less hassles down the track.
I think the "fading" or "lost receipt" is also something that can be relied upon by major retailers, although Bunnings can look up the transaction and either way will accept one of their own unused items without a receipt for a credit note.
As for BWS... I don't drink (much) just kite in it.
I find it funny when guys hack on the quality of a kite.
Even though theirs is made in the same factory, their kite brand is so much better.
Kite talk is so full of ****
Thanks guys for the feedback, we aim to provide the very best customer service we can. If you ever have a problem we will sort it out for you and keep you stoked !!
We are insanely busy right now and all of us are working hard to look after our valued Customers, Ambassadors and Team Riders too. Feel free to hit me any time you need some help or advice -
pete@bwsurf.com
hahahaha that photo is ****ing hilarious you look like one those asian tourists that come sit infront your kite or pick up the bar and pretend there kitesurfing hahahahaha seriously mate what were you thinking fire the photographer hes obviously not cooked enough
Yeah cool kites from a Aussie co..Good on Pete.
But just make the 10 metre a 10 metre not a 10.5 or 11 mate and use the word PRO MODEL again one more time and I'll clock ya
Select to expand quoteKozzie said..
hahahaha that photo is ****ing hilarious you look like one those asian tourists that come sit infront your kite or pick up the bar and pretend there kitesurfing hahahahaha seriously mate what were you thinking fire the photographer hes obviously not cooked enough
Dude, Get your fingers of the keyboard and back on your dick.
Kozie. You are a wanker! Learn some basic punctuation. My 2nd grade class can write better than you. Hahahahahaha!
Select to expand quoteKozzie said..
hahahaha that photo is ****ing hilarious you look like one those asian tourists that come sit infront your kite or pick up the bar and pretend there kitesurfing hahahahaha seriously mate what were you thinking fire the photographer hes obviously not cooked enough
Ha ha Id say Kozzie is fried or you do the lunch time sess ?
Select to expand quoteKozzie said..
hahahaha that photo is ****ing hilarious you look like one those asian tourists that come sit infront your kite or pick up the bar and pretend there kitesurfing hahahahaha seriously mate what were you thinking fire the photographer hes obviously not cooked enough
Poor form Kozzie......by the way
