Forums > General Discussion   Shooting the breeze...

Dumb internet - help

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Created by Mark _australia > 9 months ago, 12 Jul 2020
Mark _australia
WA, 23514 posts
12 Jul 2020 6:12PM
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OK well first - bloody Telstra. No staff after3pm my time due to covid. I call BS on that as if u want to segregate then do wider shifts like have help desk ppl on at midnight...? Nah just reduce services

anyway so their help app that I "have to download " to get help after hours doesn't work either

I have internet. I have good connection but nothing will connect to modem via wifi. Not the telly not the PS4 not phones. So I figure it's the technicolor gateway and it's hardware issue.
anyone?

oh and did have a power failure early today but nothing appears damaged ... just no wifi light on modem

hilly
WA, 7953 posts
12 Jul 2020 6:22PM
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Turn it off and turn it back on

Buster fin
WA, 2596 posts
12 Jul 2020 7:41PM
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Fixed?

FormulaNova
WA, 15090 posts
12 Jul 2020 7:46PM
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Mark _australia said..
OK well first - bloody Telstra. No staff after3pm my time due to covid. I call BS on that as if u want to segregate then do wider shifts like have help desk ppl on at midnight...? Nah just reduce services

anyway so their help app that I "have to download " to get help after hours doesn't work either

I have internet. I have good connection but nothing will connect to modem via wifi. Not the telly not the PS4 not phones. So I figure it's the technicolor gateway and it's hardware issue.
anyone?

oh and did have a power failure early today but nothing appears damaged ... just no wifi light on modem


Yeah, its quite possible that WIFI is disabled. Do you have admin access to the modem? If you don't know what you are doing, you are flying blind anyway.

Mark _australia
WA, 23514 posts
12 Jul 2020 8:03PM
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Reset everything repeatedly and power off etc.
formula can that just happen? I hate tech. Machine should do same thing every time cos it's a machine.

Kamikuza
QLD, 6493 posts
12 Jul 2020 11:20PM
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Mark _australia said..
Reset everything repeatedly and power off etc.
formula can that just happen? I hate tech. Machine should do same thing every time cos it's a machine.


You should be able to access modem settings by typing an IP address into the address bar, like 192.168.1.1 or router.asus.com or something -- check your modem brand admin login settings online.

Otherwise... google is your friend.

FormulaNova
WA, 15090 posts
12 Jul 2020 9:59PM
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Mark _australia said..
Reset everything repeatedly and power off etc.
formula can that just happen? I hate tech. Machine should do same thing every time cos it's a machine.


Yeah, sometimes it can. Don't ask me how or why.

As things become more complicated they become more prone to strange bugs. There is heaps that's involved in making a wifi router work these days, so any one of the bits of software could have a bug in it?

Nothing is a reliable machine anymore and relies on code from someone else's project before them. Well, there are systems not like this, but not that many.

If you get admin access to it, you can check this, but if you don't know what you are doing you are stuck.

psychojoe
WA, 2239 posts
13 Jul 2020 8:48AM
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You may need to log in to your router.
If your router has two bandwidths. Make sure you log in to the same bandwidth as last time, the 5ghz bandwidth won't communicate with the 2.4.
Or maybe just call your grandkids to fix it

Macroscien
QLD, 6808 posts
13 Jul 2020 10:57AM
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psychojoe said..

Or maybe just call your grandkids to fix it



that is what I do
it usually helps
My wife solution will be to throw everything to rubbish bin and buy new one.
( then my stack of rubbish in the shed grows. I find difficult to locate a bin this days)

GreenPat
QLD, 4096 posts
13 Jul 2020 8:33PM
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Kamikuza said..

You should be able to access modem settings by typing an IP address into the address bar, like 192.168.1.1 or router.asus.com or something -- check your modem brand admin login settings online.

Otherwise... google is your friend.


Look on the bottom or side of the modem, the access address and password are often printed on the label with the serial number and stuff like that.

landyacht
WA, 5921 posts
13 Jul 2020 6:48PM
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ya got it easy mark. trying to get phone line at my new place . copper to gate , conduit and wire from gate to shed , but telstra says no . not doing copper anymore , no optical fibre to that area EVER, suggested try another provider. WTF . we have 1bar of 3G on the mobile , 2 bars of $g on the roof of the truck if you park next to the verge garden from there i can see the tops of 4 repeater towers. Its 100kms from the city centre on the coastal plain and has poorer connectivity than the middle of lake lefroy out in the desert FFS

FormulaNova
WA, 15090 posts
13 Jul 2020 8:09PM
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landyacht said..
ya got it easy mark. trying to get phone line at my new place . copper to gate , conduit and wire from gate to shed , but telstra says no . not doing copper anymore , no optical fibre to that area EVER, suggested try another provider. WTF . we have 1bar of 3G on the mobile , 2 bars of $g on the roof of the truck if you park next to the verge garden from there i can see the tops of 4 repeater towers. Its 100kms from the city centre on the coastal plain and has poorer connectivity than the middle of lake lefroy out in the desert FFS


if you get a directional 4G or 3G antenna, you will probably have pretty good coverage and speed. Some areas are surprising because Telstra have good bandwidth there and hardly anyone using it.

If you can see 4 towers and at least one of them is a cell tower, try a directional antenna and you will be surprised at how good it can be. You could hook this to a small WIFI modem and you end up with a good solution.

Worst case, they can give you NBN satellite, but I would prefer 3/4G.

You can still get some phones that can plug into an external antenna, if you want a 'home phone' if the location is close enough to your veggie garden.

Shame that they are not using the copper at all. That seems like a waste.



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Forums > General Discussion   Shooting the breeze...


"Dumb internet - help" started by Mark _australia